Jaagrit Tea Traders

Refund Policy

At Jaagrit Tea Traders & Saiansh Puja Samagri Trader, we strive to provide quality products and a smooth shopping experience. This Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through https://jaagritteatraders.in/.

1. Eligibility for Returns

You may request a return or replacement if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive the wrong product.
  • The product is missing from your order.

To be eligible, you must notify us within 48 hours of receiving your order and provide clear photos or videos of the product and its packaging.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products that have been used, opened, or consumed.
  • Products damaged due to improper handling or misuse after delivery.
  • Products returned without original packaging, labels, or accessories.
  • Perishable goods or items that cannot be resold due to hygiene or safety reasons, unless they are damaged or delivered incorrectly.

3. Replacement Policy

If your request is approved, we may provide a replacement product based on stock availability.

If a replacement is not available, a refund may be issued at our discretion.

4. Refund Process

Once your return request is received and verified:

  • We will review the details provided.
  • If approved, the refund will be processed to the original payment method.
  • Refunds are generally initiated within 7–10 business days after approval.
  • The time taken for the amount to reflect in your account depends on your bank or payment service provider.

5. Order Cancellation

Before Shipment

Orders may be cancelled before they are dispatched. If the payment has already been made, the eligible refund will be processed to the original payment method.

After Shipment

Orders cannot be cancelled once they have been shipped.

6. Return Shipping

If the return is due to our error, such as:

  • Wrong product delivered,
  • Damaged product,
  • Defective product,

we will arrange the return or provide instructions for the return process.

For returns not caused by our error, return shipping costs may be the responsibility of the customer, if applicable.

7. Refund Exceptions

Refunds may not be granted in the following situations:

  • Incorrect shipping address provided by the customer.
  • Delivery attempts failed due to customer unavailability.
  • Minor variations in product appearance, packaging, or colour caused by photography, lighting, or manufacturing differences.
  • Delays caused by courier services or circumstances beyond our control.

8. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Jaagrit Tea Traders & Saiansh Puja Samagri Trader

Website: https://jaagritteatraders.in/

Email: deeptimalhotra77@gmail.com

Phone: 9209098038

Business Address: Flat no 701 wing z building name shashwat park manjarli chownk badl, badlapur west, Maharashtra, 421503